Game Server Outage

Resolved

Major outage

Started over 4 years agoFebruary 26, 2022Lasted about 1 hourFebruary 26, 20223:595:15 PMUTC

Affected

Main: Game Server

Updates

Resolved
February 26, 2022 at 5:15 PMUTC
Resolved
February 26, 2022 at 5:15 PMUTC
Things have returned to normal.

We appreciate your patience, sincere apologies for the inconvenience!
Monitoring
February 26, 2022 at 4:54 PMUTC
Monitoring
February 26, 2022 at 4:54 PMUTC
All services is up, We're currently monitoring our service health.
Update
February 26, 2022 at 4:15 PMUTC
Update
February 26, 2022 at 4:15 PMUTC
Our provider said that a breaker on the rack that our Friends Project and other customer servers are active on has tripped.

We're actively having contact with our provider to bring the game server up as soon as possible.

Once the incident is resolved we'll be looking into damage caused by this outage to see if we should restart the game server.
Identified
February 26, 2022 at 4:04 PMUTC
Identified
February 26, 2022 at 4:04 PMUTC
Seems like our custom firewall servers are not responding to our remote signal. We're contacting on-call engineers and our provider for future info.

Game Server is NOT down.
Investigating
February 26, 2022 at 3:59 PMUTC
Investigating
February 26, 2022 at 3:59 PMUTC
We are currently investigating this incident.

Friends Project - Game Server Outage – Incident details